Who can be referred?

Any family living in Trafford with a child of any age or any family living in Salford who have at least one child under the age of five years of age, and are not at Child In Need or Child Protection level, can be referred to Home-Start Trafford and Salford for support  if they are going through difficulties.  With the family’s permission, mothers, fathers, step-parents, grandparents and carers can all benefit.

Who can make a request for Home-Start support?

Families can refer themselves or they can be referred by other agencies, for example:

  • Health Visitors
  • Social Workers
  • Midwives
  • Community nurses
  • Teachers
  • Probation officers
  • Playgroup workers
  • GPs

How to refer a family

Talk to the family about Home-Start and how we can help .

For each request, a Referral Form should be completed.  Before sending to Home-Start Trafford and Salford, the family should be consulted and informed of the content of the form. Click here to open a Request Form.

What happens after referral?

All referrals received will be assessed to determine whether or not the family falls within the remit of the scheme and whether the scheme has the resources to support the family.  If this is the case, the manager or co-ordinator will visit the family to clarify their needs and the support that Home-Start could offer.

If and when available, a volunteer, who is carefully selected for the family, will be introduced.

When a volunteer is introduced, the referrer will receive notification.

Is there a waiting list?

Home-Start Trafford and Salford aims to provide support to families as soon as possible, but when there is not a suitable volunteer immediately available the family will have to wait for one to become available.

How long is support offered for?

Volunteers provide continuous, regular support for a period of time consistent with the family’s needs.  These are assessed initially and reviewed periodically.  Home-Start Trafford and Salford’s aim is to encourage families toward independence so that the volunteer is no longer needed.  The review process will determine how long the volunteer’s support is likely to be needed and clear plans will be made for ending the support in discussion with the volunteer and family.

Our Confidentiality Policy

All personal information about parents and families is treated as confidential, to be discussed only as necessary with the organiser or co-ordinator in support of the volunteer, and to assist the family. 

 Any disclosure of the confidential information to any other person may only be undertaken with the expressed permission of the parents for the purpose of assisting the family, except where it is considered necessary for the welfare and protection of a child when information shall be shared with the appropriate authority. 

Home-Start Trafford and Salford adheres to national Home-Start Standards and Method of Practice.

 The manager or co-ordinator will make our policy on confidentiality clear on their initial visit to a family and then again, when a volunteer is matched with the family. A Safeguarding and Confidentaility Agreement is signed by the family, organiser/co-ordinator and the volunteer.